After January 31, 2025, all VA website and mobile apps will require using either Login.gov or ID.me. The option of My HealtheVet user ID and password will be discontinued. MyHealtheVet will continue to offer the same conveniences and content, the only difference is with the login.
This change in access choices enables the Department of Veterans Affairs and, at the end of September 2025, the Department of Defense to streamline the number of sign-in options and meet the latest in federal security standards.
Login.gov accounts are maintained by the U.S. government, while ID.me accounts are managed by a non-government partner. Both accounts offer access to manage VA benefits and care—as well as other government benefits—online.
Immediate action should be taken if you have not already created an account with Login.gov or ID.me. Detailed explanations for choosing your account provider and step-by-step instructions for each option are available on the VA website's Preparing for VA’s Secure Sign-In Changes page.
Those who encounter difficulties may obtain assistance through Ask VA. If you are an active or retired service member or you are working with a veteran struggling to set up one of these accounts, Ask VA can help get the issues addressed by the appropriate team. To submit an Ask VA request for support:
Visit https://ask.va.gov/
Select to start your message without signing in
For category, select “Sign-in and technical issues”
For the topic, select “Signing in to VA.gov and managing VA.gov profile”
For the subtopic, select “Signing into VA”
For the reason you are contacting us, select “Other”
For "My inquiry is", select “A general question”
For "Are you a VA employee", select “No”
In the questions box, enter as much detail as possible, including the issue or problem and the credential provider.
Assistance also is available through the sign-in providers. Login.gov offers an online ticketing system and a 24/7 customer support line at (844) 875-6446. ID.me assistance can be obtained through a help desk at 877-327-0022, submitting a request via a 24/7 online ticketing system, sending an email to VA.support@id.me, or connecting with an automated chatbot or live chat with an ID.me agent from 11 a.m. to 6:30 p.m. (ET).